Privacy Policy

Welcome to Jet's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jets-pizza.digital, place an order with us, subscribe to our communications, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all users of jets-pizza.digital and any associated digital platforms operated by Jet's Pizza in the United States. We encourage you to review this document in its entirety so you are fully informed about how your data is handled.

1. About Us

Jet's Pizza operates as a food service business in the United States. For any questions, concerns, or requests relating to this Privacy Policy, please contact us using the details below:

2. Scope and Applicability

This Privacy Policy governs the collection, processing, storage, and sharing of personal information obtained through:

• Our website at jets-pizza.digital
• Our online ordering systems and mobile-optimized platforms
• Email newsletters, promotional communications, and loyalty programs
• Customer support interactions via phone, email, or chat
• In-store digital touchpoints, kiosk systems, or WiFi networks we provide
• Social media pages and third-party platforms where we operate

This policy does not apply to third-party websites or services that may be linked from our site. We have no control over the privacy practices of those entities and encourage you to review their respective policies.

3. Information We Collect

We collect several types of information to provide and improve our services. The categories of personal information we collect include, but are not limited to, the following:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Date of birth (where provided voluntarily or required for age verification)
• Username and password for account access

3.2 Payment and Transaction Information

To process your orders, we collect payment-related data, which may include:

• Credit and debit card details (processed and encrypted through secure third-party payment processors)
• Billing address associated with the payment method
• Order history, including items purchased, prices, and delivery details
• Transaction identifiers and confirmation numbers

Please note that we do not store full credit card numbers on our servers. Payment card details are transmitted directly to PCI-DSS compliant payment processors.

3.3 Usage and Behavioral Data

When you interact with our website, we automatically collect certain technical and behavioral data, including:

• Pages visited and time spent on each page
• Links clicked and features used
• Search queries made within our platform
• Referring URLs and exit pages
• Session duration and frequency of visits
• Shopping cart behavior (items added, removed, or abandoned)

3.4 Device and Technical Information

Our systems automatically collect device and network data, such as:

• IP address
• Browser type and version
• Operating system and device type (desktop, tablet, mobile)
• Screen resolution and language preferences
• Time zone settings
• Unique device identifiers

3.5 Location Data

With your permission, we may collect general or precise location data to:

• Suggest the nearest Jet's Pizza location
• Facilitate delivery to your address
• Provide location-specific promotions

You can disable location services at any time through your browser or device settings.

3.6 Communications Data

If you contact our customer support team or communicate with us via email, phone, or social media, we may retain records of those communications, including the nature of your inquiry and our responses.

3.7 Marketing Preferences

We collect information about your communication preferences, including whether you have opted into or out of email marketing, SMS promotions, or push notifications.

3.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your interactions with our website. For more detailed information about our cookie practices, please refer to Section 8 of this policy.

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes, including:

4.1 Order Processing and Service Delivery

• Processing and fulfilling your food orders
• Verifying your identity and payment information
• Communicating order confirmations, updates, and delivery status
• Handling returns, refunds, and complaints

4.2 Account Management

• Creating and managing your customer account
• Saving your preferences, favorite orders, and delivery addresses
• Facilitating password resets and account recovery

4.3 Marketing and Promotional Communications

• Sending promotional emails, special offers, and coupons (with your consent where required)
• Delivering personalized recommendations based on your order history
• Running loyalty programs and reward initiatives
• Conducting surveys, contests, and sweepstakes

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us at [email protected].

4.4 Analytics and Service Improvement

• Analyzing website usage trends to improve our platform
• Testing new features, menu offerings, and user interface changes
• Understanding customer demographics and purchasing patterns
• Conducting internal research and business analysis

4.5 Legal Compliance and Safety

• Complying with applicable laws and regulatory obligations
• Responding to legal process, court orders, or government requests
• Detecting and preventing fraudulent transactions and security threats
• Protecting the rights, property, and safety of Jet's Pizza, our customers, and the public

4.6 Customer Support

• Responding to inquiries, complaints, and feedback
• Resolving disputes and technical issues
• Improving our customer support processes

5. Legal Basis for Processing

As a business operating in the United States, we process your personal information based on the following legal grounds under applicable law, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) where applicable, as well as the FTC Act, which prohibits unfair or deceptive practices in commerce:

• Contractual Necessity: Processing required to fulfill your orders and deliver our services
• Legitimate Interests: Analytics, fraud prevention, service improvement, and direct marketing
• Consent: Marketing communications, cookies, and location tracking where you have expressly agreed
• Legal Obligation: Compliance with applicable federal and state laws

6. Sharing of Information with Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

6.1 Service Providers and Vendors

We engage trusted third-party companies to assist us in operating our business. These may include:

All service providers are contractually obligated to handle your data only as directed by us and in accordance with this Privacy Policy and applicable law.

6.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or part of our assets, your personal information may be transferred as part of that transaction. We will notify you of such a transfer and any changes to this Privacy Policy as required by law.

6.3 Legal Requirements and Law Enforcement

We may disclose your information when we believe disclosure is required or appropriate to:

• Comply with any applicable law, regulation, legal process, or governmental request
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Jet's Pizza, our customers, or others
• Detect, investigate, and prevent fraud or other illegal activities

6.4 Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with partners, advertisers, or for public reporting. This data is no longer considered "personal information" under applicable law.

7. Data Security

We take the security of your personal information seriously and employ a range of industry-standard technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology
• PCI-DSS Compliance: Our payment processing infrastructure adheres to Payment Card Industry Data Security Standards
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis
• Firewalls and Intrusion Detection: We deploy network-level security to detect and block unauthorized access attempts
• Regular Security Audits: We periodically review and test our security infrastructure and practices
• Employee Training: All staff handling personal data are trained in data protection and privacy best practices
• Data Minimization: We only collect and retain the minimum amount of data necessary for the stated purposes

Despite these measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of your information. In the event of a data breach that affects your rights or interests, we will notify you and relevant authorities as required by applicable law, including applicable state breach notification statutes.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small text files stored on your device when you visit a website.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., maintaining your shopping cart)
• Performance Cookies: Collect anonymous data about how visitors use the site to help us improve performance
• Functional Cookies: Remember your preferences such as language settings and saved addresses
• Targeting/Advertising Cookies: Track your browsing behavior to deliver relevant ads and promotions
• Analytics Cookies: Used by tools like Google Analytics to measure traffic and user behavior

8.2 Managing Your Cookie Preferences

You can control cookie settings through your browser. Most browsers allow you to refuse cookies, delete existing cookies, or set notifications when a cookie is being placed. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising by visiting:

• Network Advertising Initiative (NAI) Opt-Out
• Digital Advertising Alliance (DAA) Opt-Out

For full details on our use of cookies, tracking technologies, and your opt-out rights, please refer to our Cookie Policy available on our website.

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

9.1 Right to Know and Access

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom we share it.

9.2 Right to Correction

You have the right to request that we correct any inaccurate personal information we maintain about you, taking into account the nature of the information and the purposes for processing it.

9.3 Right to Deletion

You may request that we delete personal information we have collected from you, subject to certain exceptions required by law, such as completing a transaction, complying with a legal obligation, or detecting and preventing fraud.

9.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but if we engage in any activity that constitutes "sharing" under California law, you may exercise your opt-out right by contacting us at [email protected].

9.5 Right to Data Portability

You may request a copy of your personal data in a structured, commonly used, machine-readable format, where technically feasible, so that you can transfer it to another service provider.

9.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit the use and disclosure of sensitive personal information (such as precise geolocation, financial information, and health data) to only those uses necessary to perform our services.

9.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge different prices, or provide a different quality of service because you exercised your rights under applicable law.

9.8 How to Submit a Privacy Request

To exercise any of the rights described above, please contact us by:

• Email: [email protected]
• Website: jets-pizza.digital (via our contact form)

We will respond to verifiable consumer requests within 45 days of receipt, with the possibility of a one-time extension of an additional 45 days when reasonably necessary, with prior notice to you. You may be required to verify your identity before we process your request.

9.9 Authorized Agent

You may designate an authorized agent to submit a request on your behalf. The authorized agent must provide proof of your written permission to act on your behalf, and we may still require you to directly verify your identity with us.

10. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following table outlines our general data retention practices:

When data is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures.

11. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13. If you are under 13 years of age, you are not permitted to use our website or submit any personal information.

If you are between 13 and 17 years of age, you must have the permission and supervision of a parent or legal guardian to use our services.

We comply with the Children's Online Privacy Protection Act (COPPA), a federal law that governs the online collection of personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected].

12. International Data Transfers

Jet's Pizza is based in the United States, and your information is primarily collected, processed, and stored within the United States. If you access our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in a country whose data protection laws may differ from those of your country of residence.

By using our services and providing us with your personal information, you acknowledge and consent to the transfer, storage, and processing of your information in the United States. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, regardless of where it is processed.

If you are a resident of the European Economic Area (EEA), United Kingdom, or Switzerland, and your data is transferred internationally, such transfers will be made pursuant to appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the relevant authorities.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites that you do not want to be tracked. At this time, there is no universally accepted standard for responding to DNT signals, and our website does not currently alter its data collection and use practices in response to DNT signals. However, you may manage your tracking preferences through our cookie settings as described in Section 8.

14. Third-Party Links and Integrations

Our website may contain links to third-party websites, social media platforms (such as Facebook, Instagram, or Twitter/X), or integrated services (such as Google Maps for location features). Clicking on these links or using these integrations may allow those third parties to collect data about you.

We do not control and are not responsible for the privacy practices of any third-party sites or services. We strongly encourage you to review the privacy policies of every third-party website you visit. This Privacy Policy applies solely to data collected by jets-pizza.digital.

15. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us directly first so that we can address your concerns.

15.1 Contact Us Directly

Please send your complaint or concern to:

• Email: [email protected]
• Website: jets-pizza.digital

We will acknowledge receipt of your complaint within 10 business days and provide a full response within 30 days.

15.2 Regulatory Authorities

If you are a California resident and believe your CCPA/CPRA rights have been violated, you have the right to file a complaint with the California Privacy Protection Agency (CPPA):

• Website: https://cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd., Sacramento, CA 95834

You may also file a complaint with the Federal Trade Commission (FTC), which enforces consumer protection laws including those related to privacy:

• Website: https://reportfraud.ftc.gov
• Phone: 1-877-382-4357

Residents of other states may also have the right to file complaints with their state's Attorney General or relevant consumer protection agency. We encourage you to seek appropriate legal advice if you are unsure of your rights.

16. California-Specific Disclosures

In addition to the general rights described in this policy, California residents are entitled to the following disclosures under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• We do not sell personal information as defined under California law
• We do not discriminate against consumers who exercise their CCPA/CPRA rights
• California residents may submit up to two (2) verifiable consumer requests in any 12-month period
• We will respond to verifiable requests within 45 days, with possible extension to 90 days
• California residents may also have rights under California Civil Code Section 1798.83 (Shine the Light Law), which allows customers to request information about disclosures of personal information to third parties for their direct marketing purposes

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page and, where required by law or where the changes are material, we will notify you via email or through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us: